Terms and Conditions

Last updated: April 2026

1. Introduction

These terms and conditions govern your use of our website and the purchase of products from us. By placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.

Our website is operated by Pool ‘N’ Spa Services Limited, 02099718, registered in England and Wales. Our registered address is: 1 Tolley’s Unit, Common Marsh Lane, Lords Meadow Industrial Estate, Crediton, Devon EX17 1HJ

2. Definitions

  • “We”, “us”, “our” refers to Pool ‘n’ Spa Services Limited
  • “You”, “your” refers to the customer using our website or purchasing from us
  • “Website” refers to www.poolnspaservices.co.uk
  • “Goods” refers to any products listed for sale on our website

3. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age
  • You are a resident of the United Kingdom
  • The personal information you provide is accurate and complete

4. Orders

Placing an Order

When you place an order, you are making an offer to purchase goods. We reserve the right to accept or decline any order at our discretion.

Order Confirmation

You will receive an automated order confirmation email upon placing your order. This does not constitute acceptance of your order. A contract is formed when we dispatch your goods and send you a dispatch confirmation.

Order Amendments & Cancellations

If you wish to amend or cancel an order, please contact us as soon as possible. Once an order has been dispatched we are unable to cancel it and our Returns Policy will apply.

5. Pricing & Payment

Pricing

All prices are displayed in pounds sterling (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. The price you pay is the price displayed at the time of placing your order.

Payment

Payment is required in full at the time of ordering. We accept the following payment methods:

  • Credit and debit cards (Visa, Visa Debit, Mastercard)
  • PayPal

All transactions are processed securely. We do not store your payment card details.

Pricing Errors

In the event of a pricing error, we will contact you before processing your order. You will have the option to proceed at the correct price or cancel your order for a full refund.

6. Delivery

Delivery is subject to our Shipping Policy, which forms part of these terms and conditions. We aim to deliver within the timeframes stated but cannot guarantee delivery dates. We are not liable for delays caused by circumstances beyond our control.

7. Returns & Refunds

Returns and refunds are subject to our Returns & Refunds Policy, which forms part of these terms and conditions. Your statutory rights as a consumer are not affected.

8. Product Descriptions

We make every effort to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that descriptions are error-free. If a product you receive is materially different from its description, please contact us and we will resolve the issue in accordance with our Returns Policy.

Colours may appear slightly different on screen due to monitor settings and photography conditions.

9. Availability

All orders are subject to availability. If a product becomes unavailable after your order is placed, we will contact you to offer an alternative or a full refund.

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Pool ‘n’ Spa Services Limited or its licensors and is protected by copyright. You may not reproduce, distribute, or use any content without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, consequential, or incidental loss arising from the use of our website or products
  • Our total liability to you shall not exceed the value of the goods purchased in the relevant transaction
  • We are not responsible for losses caused by circumstances beyond our reasonable control, including but not limited to supply chain disruption, natural disasters, or third-party service failures

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Website Use

You agree not to use our website for any unlawful purpose or in a way that could damage, disable, or impair the website. We reserve the right to suspend or terminate access to the website at any time.

We do not guarantee that the website will be available at all times and accept no liability for any downtime or technical issues.

13. Privacy & Data Protection

Your personal data is processed in accordance with our [Privacy Policy]. By using our website, you consent to such processing.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with an updated date. Continued use of the website following changes constitutes acceptance of the revised terms.

16. Contact Us

If you have any questions about these terms, please contact us:

  • Email: enquiries@poolnspaservices.co.uk
  • Phone: 01363 773 284
  • Hours: Monday – Friday, 10am – 6pm
  • Address: 1 Tolley’s Unit, Common Marsh Lane, Lords Meadow Industrial Estate, Crediton, Devon EX17 1HJ